General FAQ’s
General FAQ’s
1. Do you offer free towing?
Yes. We provide complimentary towing for customers within the Columbus area when repairs are completed through our shop.
2. What is your Deductible Assistance Program?
To help reduce out-of-pocket expenses, we offer deductible assistance of up to $1,000 on qualifying repairs.
3. Do you offer rental cars or loaner vehicles?
Yes. We can assist in coordinating a rental car through your insurance or refer you to trusted local rental providers.
4. Will the paint match my original color exactly?
Yes. We use computerized color-matching technology to ensure a seamless, factory-accurate finish that blends perfectly with your vehicle’s original paint.
5. Do you provide a warranty on repairs?
Absolutely. All collision repairs are backed by our lifetime warranty for as long as you own your vehicle, including paint, bodywork, and structural repairs.
6. What types of repairs do you offer?
We provide complete collision repair services, including:
– Frame straightening
– Structural repairs
– Dent and scratch removal
– Bumper and panel repair
– Aluminum and high-strength steel repairs
– Custom paint and color matching
– Paintless dent repair (PDR)
– Insurance claim assistance
– Deductible assistance (up to $1,000)
7. How long will my repair take?
Repair time depends on the extent of damage and parts availability. After your estimate, we’ll provide a projected timeline and keep you updated throughout the process.
8. Can you help with my insurance claim?
Yes. We work directly with your insurance company and handle most of the paperwork to make your experience hassle-free.
9. Do I need multiple estimates?
No. You are not required to obtain multiple estimates. Your insurance company typically accepts an estimate from the licensed repair facility of your choice.
10. Can I choose where my vehicle is repaired?
Yes. You legally have the right to choose your repair shop, regardless of insurance recommendations.
11. Do you update me during the repair process?
Absolutely. We provide status updates and notify you of any changes to your timeline or estimate.
12. Do you repair both small and major damages?
Yes. From minor dents to major collision damage, we handle all levels of repair.
13. Do you work on all makes and models?
Yes. Our technicians are trained to work on domestic, foreign, luxury, electric, and performance vehicles.
14. Can you repair aluminum or high-strength steel vehicles?
Yes. We use specialized equipment and certified repair techniques for advanced materials such as aluminum and high-strength steel.
15. Is my vehicle cleaned before pickup?
Yes. Every repaired vehicle receives a complimentary wash and light interior cleaning before delivery.
16. Are estimates free?
Yes. We offer free, no-obligation estimates.
17. What if additional damage is found after teardown?
If hidden damage is discovered, we’ll notify you and your insurance provider right away to ensure full coverage and proper repairs.
18. Do I need an appointment for an estimate?
Appointments are recommended for faster service, but walk-ins are welcome during business hours.
19. What happens if my vehicle is a total loss?
If damages exceed the vehicle’s value, the insurance company may deem it a total loss. We’ll help guide you through the next steps if that happens.
20. How do I know your technicians are qualified?
Our technicians are professionally trained, certified, and experienced in advanced collision repair, color matching, and structural restoration.
21. Will my vehicle be safe to drive after repairs?
Yes. All repairs meet safety standards, and our work is backed by a lifetime warranty for your ownership of the vehicle.
22. What payment methods do you accept?
We accept insurance payments, credit/debit cards, cash, and approved financing options depending on the repair.
23. Ready to Get Started?
Contact us today for a free estimate and let us help you get back on the road with confidence.